Terms of Delivery and Payment
Glowmix Academy
Business ID: 3426732-2
Viistetie 1 A 5,
88300 Paltamo, Finland
Website: www.glowmixacademy.fi
Email: glowmixacademy@gmail.com
Delivery Methods and Times
We deliver orders in Finland via Posti, Matkahuolto, or another shipping partner.
Orders are usually processed within 1–3 business days of receipt. Overall delivery time is usually 2–7 business days.
Delivery times are estimates. Potential delays by shipping companies, parcel carriers, or during peak seasons may affect the final delivery time.
If you need the products by a specific date, we recommend contacting us before placing your order to confirm the delivery time.
We will inform customers by email of any significant delays or exceptions.
Delivery Area
For now, we only deliver to Finland. If you would like delivery abroad, please contact our customer service before placing your order.
Shipping Costs
Shipping costs are determined at checkout based on the selected delivery method and the size of the order. We offer free delivery for orders over €75 in Finland.
Pickup
Pickup from Viistetie 1 A 5, 88300 Paltamo is possible by prior arrangement. Contact us to arrange a pickup time.
Payment Methods
In our online store, you can pay securely using the following payment methods:
- Bank cards and credit cards (Visa, Mastercard)
- Online banking
- Other available payment services
Payments are processed securely in cooperation with trusted payment processors (e.g., Paytrail, Klarna, or Stripe, depending on your selection).
Terms of Delivery and Returns
Orders are processed as quickly as possible after payment is received.
The delivery time for physical products is stated for each product in the online store. Delivery times may vary depending on the product, stock availability, and selected delivery method.
Digital products, online courses, memberships, and other electronically delivered services are generally delivered after payment is confirmed. The customer will receive instructions or login details by email.
We are not responsible for delays caused by the carrier, incorrect customer information, force majeure, or other reasons beyond our control.
Inspection Obligation
The customer must inspect the delivery and products as soon as possible after receiving them.
If a product is damaged during transport, incorrect, or otherwise defective, our customer service must be notified immediately.
Right of Withdrawal and Returns
Consumer customers have the right under the Consumer Protection Act to withdraw from an order placed in the online store within 14 days of receiving the product.
To exercise the right of withdrawal, the customer must submit a withdrawal notice via the online store's Cancel Order function or by contacting our customer service.
The product to be returned must be sent back without delay and no later than 14 days after submitting the withdrawal notice.
The product to be returned must be substantially unchanged. The customer has the right to examine the product in the same way as in a store, but the product may not be used more than is necessary to determine its characteristics, nature, and functionality.
Return Shipping Costs
The customer is responsible for the immediate return shipping costs unless the product is incorrect, defective, or delivered incorrectly.
The amount of return shipping costs depends on the shipping service used and the size and weight of the return shipment.
Refunds
We will refund the purchase price paid by the customer no later than 14 days after receiving the withdrawal notice.
However, we may withhold the refund until we have received the returned product or the customer has proven that they have sent the product back.
The refund will be issued using the same payment method the customer used for the original purchase unless otherwise agreed.
Digital Products and Services
Digital products, online courses, membership areas, downloadable materials, and other electronically delivered content are delivered to the customer after payment.
By purchasing a digital product or service, the customer agrees that delivery will begin immediately after purchase. For this reason, the right of withdrawal under the Consumer Protection Act expires once the delivery of the digital content or the right to use the service has begun.
Incorrect Products
If the delivered product is incorrect, defective, or wrong, the customer should contact our customer service as soon as possible.
Return shipping costs resulting from an incorrect product will be reimbursed to the customer in accordance with current consumer protection legislation.
Contact Information
For all questions regarding deliveries, returns, and orders, you can contact our customer service via the online store's contact form or by email.
Customer Service
For all questions regarding delivery, payments, or products, you can contact us:
📧 Email: glowmixacademy@gmail.com
Updated: 17.6.2026
Shipping & Delivery (Europe)
We currently ship our products within Europe (EU countries).
All orders are carefully packed and shipped with tracking. Once your order has been dispatched, you will receive a confirmation email with tracking details.
Delivery times
Please note that delivery times apply from the moment the shipment leaves Finland.
Domestic handling and transportation within Finland may add 1–3 business days before the international shipment begins.
Estimated delivery times:
Germany: 3–6 business days
Other European countries: 4–8 business days
Delivery times are estimates and may vary depending on the destination country, local postal services, and peak periods.
Shipping fees
Shipping fees are calculated at checkout and displayed before payment is completed.
Payments
We accept secure online payments through the available payment methods shown at checkout. All prices are shown in euros (€).
In our online store you can pay securely with the following payment methods:
Debit and credit cards (Visa, Mastercard)
Online banking
Other available payment services
Payments are processed securely in cooperation with trusted payment processors (e.g. Paytrail, Klarna or Stripe, depending on your selection).
Glow Mix Academy is not responsible for delays caused by the carrier, customs processes, or circumstances beyond our control.
Contact information
If you have any questions regarding shipping, delivery, or your order, please contact us:
Glow Mix Academy
📧 Email: glowmixacademy@gmail.com
🌐 Website: www.glowmixacademy.fi
We aim to respond to all inquiries as quickly as possible.
Last updated: January 3, 2026